Speed. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. Now to my Issue: I opted for the self-installation ki. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. A non-split socket will have the sockets and screws in the middle. Hi, I ordered self-install kit just to find out there is no Virgin socket in my new property. 2. Networking and WiFi. 3 minutes ago. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. V6. We all know and love the internet and TV services that can enter our homes through entry points. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. TV. When you place your order, we'll let you know. Browse Virgin Media Virgin Media Community. There’s even no BT wall socket. Hi. Browse Virgin Media Virgin Media Community. Can anyone advise on this issue, or I think that should be set up by an engineer from VM right? How long will the QuickStart installation take me? WiFi Hub - 30 mins. Sorry to see that you have been having issues with connecting your equipment. Kit arrived today…no wall box so unable to install. What happens if you don’t have a Virgin Media socket? If you’re a new Virgin Media customer or moving to a new home, you. VM will usually only supply a Quickstart to a property that had VM previously. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. No Virgin Media Wall Socket. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. I need to arrange for an engineer. So you can either unscrew this one & push on the connector provided in the Quick Start pack. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. The technician visited a. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Now to my Issue: I opted for the self-installation ki. The top “capped” one is marked FM & has been disused since cable went digital. I have only got one rectangular shaped white socket. kkd1. Call the pre-installation and delivery team on 0800 052 1734. Joining in. May I know which one I can connect. I have a flashing green light on the hub itself. 01K; 1. Tudor. We would like to show you a description here but the site won’t allow us. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. But I have no Virgin Media Wall socket in my house. Once connected it directly to a hub, a little bit loose, but then interne. Virgin TV 360. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall - 5205861. Tudor. I have booked a technician but I don't know if i have to inform them about that i don't have virgin sockets. VM BB TV Landline. We're here to help. Help; Community FAQ Sign in. We're here to help. I have also checked outside and there is no box either on my property or on m. Broadband. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Tudor. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. All I am aware of terminate the fibre inside. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. I've just received my virgin broadband kit, with self set up. The cable could be hidden within, or behind, furniture. SpeedThe postcode checker says it is available, a ground floor neighbour has it and there is even a poster in the building entrance above the post boxes saying Virgin broadband is available, yet there is no fibre socket in this flat. Hello, I'm trying to set up my Virgin Media broadband. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. See the attached photo. Or if the other end of the white cable is in a more useful. 1 [or 192. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. - 5156068. Virgin Media Quickstart set up. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. . on 27-10-2022 09:24. Can I find out when our switch over will be and/or do I. Whichever is the most suitable. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Virgin Media. Switch the Hub’s power supply off at the wall, then switch it back on again. Browse Virgin Media Virgin Media Community. Cihank617. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I have received my quick start-up kit. Wall Socket in QuickStart, set up and connections an hour ago; Unable to order for new build in QuickStart, set up and connections 9 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi 15 hours ago; Replacement white virgin media wall box in QuickStart, set up and connections yesterdayDamaged Wall socket. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. I just got Virgin Media kit and read all information carefully and checked - 5200805. Sometimes there is no wall box, just a trailing cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit be. It is surface clipped usually. I tried both the wires, it didn’t set up the WiFi. Hello Virgin Media, we moved into a new house. I was told when purchasing the broadband package that fibre was available here and already in. signed up and was given the option of self installation. Hello Virgin Media, we moved into a new house. The pre-install team number is 0800 052 1734. Hi, I've ordered a broadband package and it said I was applicable for a self install kit. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I just found a box in the closet which has a cable indicated as CABELCON 4. Broadband. Can I have. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Virgin Media; My Virgin Media; Shop;. AnthonyRaw1986. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. Gaming Support. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. 0 Kudos Reply. 4 weeks ago. log into hub3 - 192. Phone. Get the Hub ready by connecting the wires. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. VM BB TV Landline. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Don’t plug the power cable into a plug socket yet. Dave. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. Speed. All the wall sockets I can see are for BT. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I have noticed that i do not have any internal wall socket. Hi team . SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Hi there I moved house with my family and we wanted to move to Virgin Media. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. 0 Kudos. QuickStart, set up and connections. on 01-06-2022 21:59. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Community; Volt. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Or if the other end of the white cable is in a more useful. . Don’t plug the power cable into a plug socket yet. I need engineer. The cable could be hidden within, or behind, furniture. Networking and WiFi. Vonage 2nd line. Subscribe to. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Tudor. . Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Community; Volt. 11-11-2022 12:53 - edited 11-11-2022 12:58. Tudor. QuickStart, set up and connections. 4 weeks ago. Was told that an engineer would come out, look at the sockets and do the switchover. TV. I would love to help you get your service installed. in Speed Saturday; Quick install box in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayAny experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Volt. . Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Here we are nearly 1 week after and she can't get a dial tone through the hub or receive or. All. Browse Virgin Media Virgin Media Community. All. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I unscrewed it and there is a male isolator inside the box. Sometimes there is no VM wall box, just a trailing cable. 0 Kudos ReplyYep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Thank you for the tel no. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. You need to go outside and locate the brown or grey omnibox on the wall. Virgin Fibre Areas only. I have a new quick start package . Speed. Some properties do not have a wall socket, only a cable. on 15-02-2022 10:03. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Phone. 1 Mar 2016. However, I do not have any of the specified wall sockets available. Virgin Broadband uses coaxial cabling, not telephone cabling. Turn on your TV and get connected. 2. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. QuickStart, set up and connections. Call the pre-installation and delivery team on 0800 052 1734. Booking an engineer is easy with Virgin Media. . TV box - 15 mins. Stream from Virgin Media. When I proceeded to set up my Hub 3 I quickly realised that. Constant High Packet loss and broadband timeout. We have a virgin media wall socket with an - 4353656 - 2. QuickStart, set up and connections. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. QuickStart, set up and connections. Re: No wall socket. Finally, they'll complete the setup to make sure it's all working. Everything is converted to specialised triple screened coaxial cable. Preparing for Landline changeover to fibre. AnthonyRaw1986. I am so sorry to hear that you seem to be missing a wall socket in the home. . the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Browse. They'll then install a fibre socket inside. Community; Volt. Discounts, coupons and cashback: 2019 = £1,443. on 04-02-2023 11:17. Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Quick start - can’t connect in QuickStart, set up and connections Saturday; VM white plug made clicking noise/green light flashing in QuickStart, set up and connections Saturday; No wall socket in QuickStart, set up and connections FridayHi, I've ordered a broadband only package and it said I was applicable for a self install kit. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. on 10-02-2022 17:26. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. and view the images for a range of different wall box options. V6. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. Virgin Mobile. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Home. Thank you for your post and welcome to the community. Being connected to the internet is one of the most important modern essentials in 20. 3 weeks ago. It varies between the altnets. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. Kit arrived today…no wall box so unable to install. on 15-04-2023 16:54. Packages. The socket you need will be marked with the Virgin Media logo. No wall socket to connect. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Options. The cables from the external box lead to a Bt open reach socket and a blank socket. It feels like I need to just obtain a connector to enable the two to fit. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Mark as New; Bookmark this message; Subscribe to this message;QuickStart, set up and connections. The wall socket I have within my home does not appear to be working. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. See where this Helpful. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Broadband. We have a virgin media wall socket with an ethernet port in the wall but. This seems to be the only way that i can speak to someone about the issue. Options. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Joining in Options. I set up the hub using the Telewest socket. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. It is likely you will be waiting a few days. TV on the go. Can a - 5057222 - 2. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. VM BB TV Landline. TV. Community FAQ Sign in. Reply. Plug into the Virgin Media wall socket. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. I cannot find a Virgin wall socket within my flat. One of them was Telewest. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayAre These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Hi ivebeen with out email acces 10 days any one longer ? in Email yesterday; Authentication failure when trying to connect to Virgin SMPT with hmailserver in Email yesterday; Worst WiFi and customer service in Networking and WiFi. No idea what that entails/ how long and. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. No Wall Socket for Internet and TV. I tried both the wires, it didn’t set up the WiFi. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. If you can't see anything obvious go. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. 😁 I tried Virgin Customer Services with this but they werent able to answer. These are usually provisioned from an equipment cupboard outside the flats. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Re: No Virgin media wall socket. Email. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Tudor. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Options. The isolator has a terminator cap (marked below) fitted to the open end. Virgin Phone Switchover. --. The wall box may be branded with the logos of an old cable TV company (not VM). cable. on 17-12-2022 10:39. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. I think it’s something like £5-£8 per day that your services aren’t on. 388. Should’ve checked this before I ordered. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Volt. But I have no Virgin Media Wall socket in my house. The cable could be hidden within, or behind, furniture. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Hi there @harpreetsingh21. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 168. Networking and WiFi. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. . Some background: I moved here in September and had ordered Virgin broadband for my move-in date. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Vonage 2nd line. My previous sky microfilter attached here. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello sophieboulter1. The wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. However, I do not have any of the specified wall sockets available. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. 5. V6. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Hi there @vmcusto1, welcome to our forum and thanks for your post. . Both your fibre cable and Wi-Fi router will be plugged into this. Get the Hub ready by connecting the wires. I was never asked if I had a wall box. #2. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Quickstart is the quickest and easiest way to setup our services. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. The metal box in photo 3 looks like a likely contender. If you don't have the cabling then call the pre-installs team on 0800 052 1734. If you're happy for us to get this booked. Removed before I moved in. QuickStart, set up and connections. Received the kit and was excited to set up until I realised you need an ethernet wall socket. It's important not to use an extension lead. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Re: No Wall Socket for Quickstart. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There are 10 types of people: those. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Networking and WiFi. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Browse Virgin Media Virgin Media Community. Rob. Home Phone. Connect the Hub’s power cable with the blue tab. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Don’t plug the power cable into a plug socket yet. All the wall sockets I can see are for BT. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. QuickStart, set up and connections. Networking and WiFi. Available with M50 broadband or faster. The new cables from your Quick Start kit will be push fit. but only the green light keep flashing. Can I have engineer visit and setup it? Thanks. 08K; 2. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. -a power cable for the hub's adapter. 0 Kudos. Tuning in. Got my virgin media self install kit but I don't have a virgin socket. Booking an engineer is easy with Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. TV on the go. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. All the wall sockets I can see are for BT. A Virgin Media wall socket is simply a point of entry into your home. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). So the technician will install a coaxial outlet where you want the modem. It has two outputs on the left of the wall box. When your number transfers, your BT socket will go dead.